Full handoff, not just tickets
Order management, refunds, disputes, and reporting — the whole operation, not a partial slice of it.
Trained Ecommerce Support Agents
Stop Losing Customers to Slow Support
Ravel Groups gives your store a trained support team that answers fast, resolves tickets correctly, and keeps customers happy — without you hiring, training, or managing anyone.
Free plan available · No credit card required · Live in 48 hours
✓ Resolved in 47 min
Ticket #4821 — "Where is my order?"
Tracking checked, order reviewed, reply sent.
trackingshopifyreply-ready
✓ Refund approved
Order #3390 — Refund request
Checked against policy, processed within hours.
refundgorgiaspolicy-checked
✓ Evidence submitted
PayPal dispute — Chargeback filed
Tracking proof and order timeline prepared.
disputepaypalevidence-ready
✓ Saved with offer
Subscription cancel request
Reviewed against retention rules, resolved same day.
rechargesave-offerresolved
Works inside the tools you already use
ShopifyWooCommerceAmazonEtsyGorgiasZendeskFreshdeskCommSlayerPayPal
Why Ravel Groups
Hand Off the Workload. Go Find the Next Opportunity.
You didn't start this business to spend your day answering refund emails. We take the daily workload off your plate completely, so that time goes toward what actually grows the business.
Built for ecommerce
Trained specifically on Shopify, Gorgias, Zendesk, and CommSlayer — not a call center that also does ecommerce.
Escalation control stays with you
Refunds, reships, and discounts require your sign-off, so you gain time without losing control.
The Numbers
What Response Time Actually Looks Like
Illustrative first-response times for a typical growing store, before and after adding a trained support team.
< 2 hrsTypical first response, with Ravel Groups
48 hrsTime to go live
0Tickets you have to touch
What We Handle
Support, Orders, Refunds, and Daily Operations
Email & Chat
Daily ticket handling across your helpdesk of choice, including CommSlayer.
Order Management
Lookups, edits, cancellations, and customer-facing status updates.
Tracking Updates
Delivery checks, delayed fulfillment replies, and proactive follow-ups.
Refunds
Policy-based reviews with an escalation step before anything processes.
Returns & Exchanges
Missing item, damaged item, and replacement support end-to-end.
Chargebacks
PayPal and card dispute evidence, timelines, and response drafts.
How We Compare
Why Ravel Groups Over the Alternatives
Capability
Doing It Yourself
Generic Outsourcing
Ravel Groups
Ecommerce-specific training
—
Rarely
✓
Works inside Gorgias / Zendesk / CommSlayer
Manual
Often forces their tool
✓
Escalation approval before refunds/reships
✓ (it's you)
Rarely offered
✓
Live within 48 hours
—
Often weeks
✓
No long-term contract
✓
Often locked in
✓
How It Works
Live on Real Tickets Within 48 Hours
1
We Learn Your Store
Products, policies, shipping timelines, refund rules, and support tone — documented before we touch a single ticket.
2
We Set the Workflow
Macros, tags, SOPs, and escalation rules configured inside your existing helpdesk.
3
We Handle It Daily
Agents work real tickets with team lead oversight, and you get a daily report instead of a full inbox.
FAQ
Quick Answers Before You Start
What actually changes for my customers?
Reply times drop from days to hours, tracking questions get checked against real data instead of guesses, and refund or return requests move through a consistent, policy-based process instead of sitting in a backlog.
Which helpdesks do you work in?
Gorgias, Zendesk, Freshdesk, Shopify Inbox, Intercom, CommSlayer, and plain Gmail or Outlook inboxes.
Will sensitive actions require my approval?
Yes. Refunds, reships, replacements, and discounts can be restricted to require your sign-off before anything is processed.
How fast can we go live?
Most stores are live on real tickets within 48 hours of sign-up.
What happens after the free trial?
We review what was handled together and recommend the right shared or dedicated setup. No pressure to continue.
Free 7-Day Trial
See the Difference in Your Own Inbox
Tell us about your store. We'll set your team up on real tickets within 48 hours — no credit card, no contract.
Start My Free Trial
We'll reply within 24 hours with your setup plan.